Contact Us
Got a question about a casino we've reviewed, a correction to flag, or feedback on your own experience with a site not on Gamstop? We'd like to hear from you. This page explains how to reach us and what we can (and can't) help with.
How to reach the team
The quickest way to get in touch is by email at [email protected]. We read every message and aim to reply within a couple of working days, though busy periods can occasionally push that out a little longer.
When you write in, it helps to include:
- The name of the casino your query relates to, if applicable
- A short description of what happened or what you'd like to know
- Any screenshots or reference numbers, if you're reporting an issue with a specific brand
What we can help with
We're an independent review and comparison site covering casinos not on Gamstop, so most enquiries fall into a handful of categories:
- Review accuracy — spotted something out of date on one of our brand write-ups, such as a changed welcome offer or a broken link? Let us know so we can update it.
- Site feedback — thoughts on how we've ranked or compared operators, or suggestions for what you'd like to see covered.
- General questions — about how our ratings work, how payments typically function at these sites, or the difference between UK-licensed and non-Gamstop operators.
- Press and partnerships — enquiries from other businesses or media relating to Non Gamstop Casinos.
What we can't do
We're a comparison and information site, not a casino operator, a payment processor, or a regulator. That means there are some things outside our control:
- We can't access, manage or close your account at any casino listed on this site — that has to go through the operator's own support team.
- We can't process withdrawals, refunds, deposits or bonus credits on anyone's behalf.
- We can't offer legal, financial or clinical advice. If you're concerned about your gambling, our responsible gambling page has practical information and support routes worth reading first.
Before you write in about a specific casino
If your query is about a casino we feature — say Betmica, Kikibet or Betninja — it's usually faster to contact that operator's own customer support first, since they can see your account and transaction history directly. We're happy to help point you in the right direction, but we don't hold account-level data for any of the brands we cover.
If you're weighing up which site suits you before signing up, our guide to the best non Gamstop casinos in the UK breaks down how each option compares on bonuses, payments and games.
Tell us about your experience
One of the most useful things readers do is share real feedback after playing at a casino we've reviewed. Whether it's about withdrawal speed, customer service, or how a welcome offer actually played out, that kind of detail helps us keep our write-ups honest and current. We don't publish individual complaints as reviews, but recurring patterns do shape how we rank and describe a brand over time.
Want to know more about us first?
If you're curious about who's behind Non Gamstop Casinos and how we approach reviewing and ranking non Gamstop casinos, our About Us page covers our background and editorial approach. Our Terms and Conditions page sets out the rules for using this site, including how we handle the information you send us.
Whatever the reason for getting in touch, thanks for taking the time to reach out. We read every message that comes through, and your input genuinely shapes how this site develops. Remember, all gambling content on this site is intended for adults aged 18 and over.